Say the right thing: 10 ways to defuse conflict and promote harmony

Domestic Diversions reprints Laurie Puhn’s list in his post Say the right thing: 10 ways to defuse conflict and promote harmony and that seems a very good idea:

1. “Thank you for your opinion. I’ll think about it.”
2. “Is this a good time for you?”
3. “Would you like my thoughts?”
4. “Why don’t we get the facts?”
5. “I need your help. Can you please…?”
6. “Let’s wait on this until we have more information.”
7. “What did you mean by that?”
8. “I don’t like that, so why don’t we do this instead?”
9. “I’m sorry you’re upset.”
10. “Let me get back to you.”"

Let me say again, most of our problems can be eased, if not solved, with a little diplomacy.